My first go around with them was not the ideal situation to say the least. A few months after my siding was put on, I noticed a problem . I called and spoke with Tom about my issues. This is when the not so good experience I had, turned … read more
We are very confident in our work and that your job was completed correctly. We stand behind
our 5 year workmanship warranty. We have contracted this vinyl siding crew for years with
great success and above and beyond quality work from them, so this is an unfortunate rare
occurrence. The siding crew not getting back to your house in a timely fashion, your project
manager not doing the final walk around with you upon completion, (where he would have
noticed the corner post and fascia not installed correctly), and making the minor repairs the way
they did, did not meet our expectations.
It is good business practice to allow the contracted crews the opportunity to fix any problems that occur with their work, which we gave them multiple chances. As a company, we do not settle for mediocre, we strive for excellence. Our“no money down, full payment due upon completion” (and to our customer’s satisfaction)
upholds our honesty, integrity, and values. We do not want any of our customers unsatisfied and because of this we have a great referral and repeat customer base. We appreciate any feedback we receive and thank you for your time and patience.